TERMS AND

CONDITIONS

The following Terms and Conditions apply to all stays and experiences booked with Rooral. We kindly ask you to read them carefully. In the event that any part of these conditions becomes invalid or unenforceable, it will not affect the validity of the remaining conditions.

These terms outline the agreement between you and Rooral for your stay. By making a reservation, you acknowledge that you have read, understood, and agree to abide by these conditions. If you have any questions or concerns about these terms, please don't hesitate to contact us before confirming your booking.

Booking conditions

Your agreement is with Asociaciçon Rooral, an Association registered in Spain with tax ID number G05275706, operating as Rooral. By making a reservation, you agree to these Booking Terms. For group bookings, the designated group organizer must have the authority to accept these terms on behalf of all group members.

The group organizer is responsible for the full cost of the stay, including any additional fees, cancellations, or changes. Upon booking or check-in, we'll require your credit/debit card details for any charges incurred during your stay. We may also request full payment or a deposit in advance, especially for certain packages or services.

Your booking is only confirmed once we've received the required details and/or payment. We retain the right to decline any reservation without explanation. Please notify us immediately of any discrepancies in your booking details or costs. Certain rates may be subject to minimum stay requirements, deposits, cancellation fees, and other conditions. Price lists for additional services are available upon request.

By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions or concerns, please don't hesitate to contact our booking team before confirming your reservation.

Payment terms

The Rooral experience is broken down into a down payment and experience fee(s).

- Down Payment: A 30% deposit of the total price is required to officially reserve your spot on a Rooral experience. This payment confirms your booking.

- Experience Fee: The remaining 70% of the total price is due upon arrival and can be paid onsite. We accept payments via wire transfer, PayPal, Stripe, or cash, whichever works best for you.

Cancellation & Refund Policy

Cancellations 30 Nights or More Before Check-In: If you cancel your reservation 30 nights or more before the check-in date, we will refund your down payment in full.

- Cancellations Between 29 and 15 Nights Before Check-In: If you cancel your reservation between 29 and 15 nights before your check-in date, your deposit is non-refundable, but we will issue a credit for a future stay, valid for 1 year.

- Cancellations Less Than 15 Nights Before Check-In: If you cancel your reservation less than 15 nights before your arrival, your deposit is non-refundable and no credit will be issued.

What Happens if Rooral Cancels Your Stay:

- Cancellation by Rooral: In the unlikely event that Rooral needs to cancel your stay due to external reasons (e.g., natural disasters, unforeseen circumstances), you will be given the option to either transfer your deposit to another trip or receive a full refund of your down payment.

Additional terms

- No-Show Policy: If you do not arrive on the scheduled check-in date without prior notice, your reservation will be considered a no-show. In this case, the full deposit is non-refundable, and no credit will be issued.

- Changes to Booking: If you wish to change your booking dates after the reservation has been made, we will do our best to accommodate your request, subject to availability. Changes made less than 15 nights before check-in may incur additional fees or may not be possible, in which case the standard cancellation policy will apply.

- Force Majeure: In the event of force majeure (e.g., natural disasters, pandemics), Rooral reserves the right to modify or cancel bookings as necessary. Refunds or credits will be handled on a case-by-case basis, depending on the specific circumstances.

Use of Rooral Services

When participating in or using Rooral services, you agree to:

Refrain from using our services for any unlawful or prohibited activities, including but not limited to spam, scams, or unsolicited messages.
Respect the rights and privacy of others, avoiding any form of harassment, defamation, or threatening behavior.
Maintain a positive and respectful environment, refraining from posting or sharing inappropriate, offensive, or unlawful content.
Respect intellectual property rights, only uploading or sharing content for which you have the necessary permissions.
Protect the integrity of our systems and other users' experiences by not introducing malicious software or engaging in harmful activities.
Comply with all applicable laws, regulations, and Rooral guidelines.
Provide accurate information and refrain from creating false identities or misleading others.

Service Termination

Rooral reserves the right to terminate services if these terms are violated. This may result in the early termination of your stay or denial of future bookings. Refunds for unused periods will be provided on a prorated basis, minus any pending charges.

Confidentiality

During your stay, you may be exposed to confidential information about Rooral, other guests, or local partners. You agree to:

Maintain strict confidentiality of this information.
Not disclose it to third parties.
Not use it in any way that could be detrimental to Rooral or its community.

All confidential information remains the property of Rooral or the respective disclosing party.

Disclaimer and Limitation of Liability

Rooral provides its services "as is" and does not guarantee their uninterrupted availability or perfection. To the extent permitted by law, Rooral is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or facilities. By using Rooral services, you acknowledge these terms and agree to participate at your own risk.